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CALL
CENTER SERVICES
India
Call Center
Out Source Call Center
Out Source to India
Call Center in USA
Call Center Mointoring
Solutions
Call Center Consulting
Consultants
Costumer Services
Business Centers
Training Centers
Business Outsource
Software Solutions
Technology Provider
Trainings
JOBS
Software
Why India call center, call center outsourcing
In order to meet the growing international demand for lucrative,
customer-interaction centers, many organizations worldwide are
outsourcing these services from locations like India. India has
inherent strengths, which have made it a major success as an
outsourcing destination:
Scope
A booming IT industry, with IT strengths recognized all over the
world.
Language
The largest English-speaking population after the USA.
Manpower
A vast workforce of educated, English speaking, tech-savvy
personnel: A boon in a high-growth industry faced with a shortage of
skilled workers.
Cost-effective manpower: In a call interaction center operation,
manpower typically accounts for 55 to 60 percent of the total cost.
In India, the manpower cost is approximately one-tenth of what it is
overseas. Per agent cost in USA is approximately $40,000 while in
India it is only $5,000.
Technical support: India graduates about 100,000 engineers each
year. These can be used in call centers for troubleshooting/tech
support, as the salaries are dramatically lower than in Europe or
the US.
Government policy
The Government of India has recognized the potential of IT-enabled
services and has taken positive steps by providing numerous
incentives.
IT is one of the Government of India's top five priorities. The
National IT Task Force submitted its 108-point Action Plan to
promote IT in the country. The Government of India has approved the
plan and is in the process of implementing it.
A separate Ministry of Information Technology was set up to expedite
swift approval and implementation of IT projects and to streamline
the regulatory process.
Information Technology Act 2000: The Information Technology Bill
that was passed in the Indian Parliament in May 2000, has now been
notified as the IT Act 2000. The IT Bill brings E-commerce within
the purview of law and accords stringent punishments to "cyber
criminals". With this, India joins a select band of 12 nations that
have cyber laws.
Regulatory Enablers
100% foreign ownership permitted in IT Enabled Services industry
unlike other sectors where foreign ownership is restricted. Software
Technology Parks (STPs) established. To provide ready to plug IT
infrastructure and telecom facilities. Single window clearance for
all regulatory compliance issues.
Infrastructure Enablers
Basic, Cellular, Paging and Internet Services privatized. Domestic
leased circuit tariff reduced by 80% in last 1 year. International
Internet Gateway privatized-likely reduction in tariff. As India
emerges as a global outsourcing hub, the industry is forecast to
explode at exponential rates - from 23,000 people and $ 10 million
pa in 1998 to over a million people and revenues in excess of $ 20
billion by 2008. Pivotal segments are going to be back office
operations, medical transcriptions, insurance claims processing,
customer interaction centers and content development. Current trends
suggest that the country is well on course for achieving the above
target.